I posted a couple of years ago about problems I had with delegation during my career. I was reminded of these issues again when I read a recent post by Mary Jo Asmus of Aspire Collaborative Services Inc., entitled “The Upsides of Delegating.”
As I wrote before, when I first began supervising other professionals on projects, I either delegated too much to them (essentially providing them with no feedback) or I delegated too little (and micromanaged their projects). I provided very little coaching, in either case. It took me several years to figure out how to provide the right level of oversight, depending on the person’s experience and ability. And to learn how to provide emotional support, in addition to the substantive support needed to reach a strong project outcome.
I once saw a diagram of four styles of delegation. The labels on the diagram have slipped my mind, and I don’t recall the source. But essentially, the diagram differentiated the styles of delegation based on the substantive and emotional support that the manager provided to his or her subordinates.
In those early days, I spent my time on the substantive side of delegating, without much involvement in the emotional side.
Over time, I became more flexible in my management and delegation style. In fact, with the seasoned professionals who reported to me in my last few years as a manager, I provided little substantive support and learned that I should vary the emotional support I gave them, based on their personalities and the difficulty of the assignments they faced.
In fact, I came to see my role as deflecting the corporate politics they faced, so that they could focus on the substantive expertise they brought to the project.
As my best boss told me often, the best way to solve a problem is to throw good people at it. And let them do their jobs, even when you would do it differently. I took those lessons to heart, though it took me time to learn to trust others more than myself.
How has your style of delegating changed through your career? Where can you improve in delegating?